Integration·Customer support
FreshdeskYour Freshdesk, with the busywork gone.
Freshdesk teams usually run lean, which makes the repetitive tickets hurt more. We connect agents through the Freshdesk API that take the routine work first: status questions, returns, simple account changes. The team you have handles the conversations that genuinely need them.
What we build on Freshdesk.
Not features from a brochure. The kind of systems we ship, shaped to how your business runs. Every one lives in an account you own.
The routine 80%, handled
Order status, delivery questions and return requests resolved automatically, in your tone, with the order data pulled in live.
Smart routing by skill and load
Tickets land with the right person based on topic, language and who actually has room. No more cherry-picking from the queue.
SLA breaches caught before they happen
The agent watches response clocks and escalates before a deadline slips, not after the customer follows up angry.
One support brain across channels
Email, chat and social tickets answered from the same knowledge and the same data, so the answer is right regardless of the door it came in through.
Freshdesk rarely works alone. Neither do we.
Run on Freshdesk? Let’s put it to work.
Tell us how you use it today. We scope the system, build it, and hand you the keys.