Case study·Digital Notary·Live · ongoing
Answers in minutes, on a platform wherea mistake is not an option.
Digital Notary runs a regulated notary and document platform. We build and maintain it end to end, and we built Nori: the AI agent that answers their customers day and night.
Digital NotaryThe starting point
A notary platform is no place for close enough. Documents are regulated, auditors read the logs, and every answer a customer gets has to match policy exactly. Meanwhile those customers were waiting up to three days for a reply by phone or email, on questions the team had answered a hundred times before.
An off-the-shelf chatbot was never an option. Anything that speaks for Digital Notary has to know the rules as well as the people do, and hand over the moment it is unsure.
What we built
We already build and maintain the platform itself: the secure document workflows customers touch and the parts auditors inspect, run through independent penetration testing and kept hardened between releases rather than only at launch.
On top of it we built Nori, a support agent trained on the real knowledge base, live on the website and inside the authenticated app. Before it met a single customer it was tested against 33 real scenarios, and every one of its 8 handover paths to a human was passing.
What changed
The first response now lands in minutes, at any hour, and it matches policy. The team reads one screen, handles the true edge cases, and the three-day backlog is gone.
The platform work continues the way it always has: quietly, release after release, with the same dedicated team.
Three days of waiting,
answered in minutes.
Your operation is the next story.
Tell us where it hurts most. We scope it, build it, and hand you the keys.